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Service Standards and Expectations
- Service Relationships and the Service Attitude
- Etiquette, Ethics and Privacy
- International Protocol and Forms of Address
- Personal and Professional Boundaries
- Confidentiality and Gossip Control
- Personal Appearance and Proper Speech
- Interpersonal Communication
- Social Responsibility and Civility
- Yachting Basics and Chain of Command
- Safety and Security On Board
- Team Work and Team Spirit
- Developing and Maintaining Enthusiasm
- Creating Balance in Your Life
- Living the 24/7 Lifestyle
Guest Services
- Formal and Informal Table Setting
- China, Crystal and Flatware
- Styles of Service
- Silver Service
- Menus and Culinary Terminology
- Coffee, Tea, and Beverage Service
- Caviar Service and Other Service
- Understanding Wine Basics
- Food and Wine Pairing
- Spirits, Liqueurs and Cocktails
- Bartending Basics
- Flower Arranging
- Table Decorations
- Table Linen: Fabrics and Care
- Party Planning, Theme Nights, and Special Events
Housekeeping, Laundry, and Valet Services
- Techniques, Schedules and Supplies
- Proper Care and Cleaning Procedures for the Preservation of Fine Materials, Fabrics, and Finishes
- Standards of Care for Antiques and Fine Collectibles
- Cabin Care and Turndown Service Routine
- Basic Laundry Skills
- Fabric Care and Repair
- Special Laundry Techniques and Dry Cleaning
- Ironing and Folding
- Couture Clothing and Leather Care
- Valet Services and Specialty Care Skills
Yacht Management
- Management Styles and Expectations
- Time Management and Scheduling
- Record Keeping and Inventories
- Administrative Duties:
- Administrative Assistant
- Personal Assistant
- Bookkeeping and Finances
- Human Resources
- Hiring and Firing
- Background and Reference Checking
- Safety and Security Policies and Procedures
- Setting and Implementing Guest Service Standards and Expectations
- Setting and Implementing Housekeeping Standards and Expectations
- Damage Control
- Butler Services
- Valet Services
- Concierge Services
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